Customer Center
Frequently Asked Questions
Answers to the questions we hear most often about visiting 63 SkyPicnic.
-
Q. Full Venue Booking on Saturday, September 5, 2026
A.On Saturday, September 5, 2026, general admission will be unavailable due to a full venue booking.
We kindly ask for your understanding and appreciate your consideration.
Thank you.
-
Q. I lost my ticket before entering 63 SkyPicnic. Can it be reissued?
A.Lost tickets cannot be reissued. Please keep your ticket safe until entry.
-
Q. What is the age requirement for complimentary infant admission? What documents are required?
A.Children under 36 months are admitted free of charge. Please bring a document showing the child's date of birth, such as a resident registration certificate or a copy of the child's passport.
※ Complimentary infant admission does not apply to group visits.
-
Q. Can I re-enter 63 SkyPicnic with the same ticket?
A.All tickets, including printed and mobile tickets, are valid for one-time admission only. Re-entry is not permitted after exit.
-
Q. Is the Rooftop always open?
A.For visitor safety, access to the Rooftop may be restricted or temporarily suspended due to rain, strong winds, lightning, or other weather conditions.
-
Q. Are there any restrictions or guidelines I should be aware of before visiting?
A.Outside food and beverages, strollers, scooters, bicycles, suitcases, large backpacks, and other bulky items are not permitted in the viewing areas.
To protect the flooring and ensure visitor safety, wheelchair access is restricted throughout the viewing areas. However, SkyPicnic Gift and Starbucks 63 SkyPicnic remain accessible.
For further details, please review the Visitor Information before your visit.
-
Q. Are there any restrictions on what I can bring to the Rooftop?
A.Only mobile phones, cameras with straps, and small personal items may be brought onto the Rooftop. All other items must be stored in the lockers before entry.
Tripods and other photography accessories are not permitted.
Complimentary lockers are available just before the Rooftop entrance.
-
Q. How do I get to 63 SkyPicnic from inside the 63 Building?
A.From the main entrance on the GF, with the central revolving doors by Centre Pompidou Hanwha in front of you, enter through GATE B on the left and continue straight ahead to the 63 SkyPicnic Ticket Booth.
-
Q. Can I visit Starbucks 63 SkyPicnic without an admission ticket?
A.No. Starbucks 63 SkyPicnic is located within 63 SkyPicnic and is available only to ticket holders.